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Leads

SLA timers and the at-risk queue

3 min read 2 viewsby Alphorix Team

Every new lead has an SLA window (default 24 hours). Miss it and the lead is flagged.

Where you see the badge

  • Kanban cards get a red Past SLA pill in the top-left
  • The Leads table shows an At risk column
  • The Dashboard KPI At risk (SLA) is a live count

What clears it

Any of the following automatically clear the at-risk badge:

  • Logging a call
  • Sending an email
  • Sending a WhatsApp message
  • Moving the lead out of New

Change the window

Managers can set the SLA per campaign or per source in Assignment Rules.

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